Payment Policy
Last updated: 02.11.2025
This payment policy informs you about the available payment methods and their conditions. It applies to customers from Germany and Austria and meets the requirements according to § 312a BGB (Germany) and the Consumer Protection Act (Austria).
Currency
All prices and payments are displayed by default in Euro (EUR).
The final amount is clearly displayed at checkout before you confirm the purchase.
Secure Payment Process
Protecting your payment and personal data is our highest priority.
Our website uses modern SSL/TLS encryption to ensure all data transmissions are secure.
Payments are processed exclusively through verified, PCI-DSS-compliant payment service providers.
Payment processing is carried out in accordance with the EU Payment Services Directive (PSD2) and the relevant provisions of § 675f BGB for secure electronic payment.
Accepted Payment Methods We accept the following secure payment methods:
Credit Card (Visa, Mastercard, American Express)
PayPal
Klarna
Apple Pay
Google Pay
Master
Payment is due immediately upon conclusion of the purchase contract. No additional fees are charged for any of the offered payment methods.
Some payment providers (e.g., PayPal, Shopify Payments, Stripe) may process data outside the European Economic Area (EEA).
In these cases, the transfer is based on the Standard Contractual Clauses (SCCs) or – for certified providers – according to the EU-U.S. Data Privacy Framework.
Refunds
Information about refunds and returns can be found in our Return Policy.
Refunds are made via the originally used payment method and in the currency used for the purchase.
Refunds are processed within 5 business days after approval. The amount will be automatically credited to the original payment method.
This payment policy is part of our General Terms and Conditions (GTC).
Customer Service
Support hours: Monday to Sunday, 9:00 AM – 5:00 PM (CET)
We strive to respond to all inquiries within 24 hours.
E-Mail: info@cecilelavelle.com
Phone: +33 7 56 75 67 75
Company Information
E-Commerce QJ
Kreilerhof 33, 2151 PJ Nieuw-Vennep, Netherlands
Commercial Register (KvK): 94704635
VAT ID: NL866865342B01