Shipping policy
Last updated: 02.11.2025
Thank you for shopping at Cecile Lavelle. Below you will find all information about processing, shipping, returns, and refunds for your order.
This policy applies to customers from Germany and Austria.
Order processing
All orders placed before midnight (00:00 GMT +1) will be processed within 1–3 business days.
No processing or shipping takes place on weekends and public holidays.
If there are delays, we will inform you by email.
Shipping areas and shipping costs
Shipping is only available to Germany and Austria.
Delivery of your original order is free – no shipping fees apply.
Shipping is carried out by reliable, verified shipping partners (e.g., DHL, DPD, UPS, Austrian Post, GLS Austria).
Shipping confirmation & tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
You can check the status of your order at any time via the following link: Track your order
Tracking is usually activated within 24 hours.
Delivery time
Our shipping times consist of two phases:
1. Processing time: 1–3 business days
2. Shipping time: 5–9 business days
Total duration: 6–12 business days
During seasonal peak times, customs inspections, or due to external circumstances, delays may occasionally occur.
Product not received
If you have not received your order within the delivery time mentioned above, please wait up to 5 additional business days, as there may occasionally be delays with the shipping provider.
If the delivery has still not arrived after that, please contact us by email at info@cecilelavelle.com.
Our team checks the shipping status and initiates a refund or replacement if necessary.
Returns & Shipping Back
You can return products according to our return conditions within 30 days of receipt.
Items must be unworn, undamaged, and in the original packaging.
Please always use a shipping method with Track & Trace, as returns without tracking cannot be refunded if lost.
Return Address:
Recipient: Holly Huang
Phone: +86 135 5671 5849
Address Line 1: 3rd Floor, Building 2, Baiwei Industrial Park
Address Line 2: No. 170 Xiangshan Road, Qinghuang Village
City: Dongguan
State/Province: Guangdong
Postal Code: 523000
Country: China
Return Shipping Costs
Return shipping costs are borne by the customer.
The amount may vary depending on weight, carrier, and country of origin.
Costs are usually about 25 EUR, depending on the chosen shipping service.
Refund
After receipt and inspection of your return, the purchase amount will be refunded to the original payment method within 5 business days.
Refunds are made in Euro (EUR).
This shipping policy is for your information regarding processing, delivery, and tracking only.
Information on returns, refunds, and cancellations can be found in our separate Return Policy.
Your statutory consumer rights under § 312g BGB (DE) and § 11 FAGG (AT) remain unaffected.
Customer Service
Support hours: Monday to Sunday, 09:00 – 17:00 (CET)
We strive to respond to all inquiries within 24 hours.
Email: info@cecilelavelle.com
Phone: +33 7 56 75 67 75
Company Information
E-Commerce QJ
Kreilerhof 33, 2151 PJ Nieuw-Vennep, Netherlands
Trade Register (KvK): 94704635
VAT ID: NL866865342B01